Frequently Asked Questions
DO YOU SHIP INTERNATIONALLY?
Yes, we ship anywhere in the world! More info about shipping click here
IN WHAT CURRENCY ARE THE PRICES AT AURAI SHOP?
All the prices are in NZD (New Zealand dollars).
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments through credit or debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club). If you prefer, you can also checkout using your Paypal account. If you still don't have an account, visit the website.
HOW CAN I CONTACT YOU?
The fastest way to contact us is by sending an email to email@example.com. We check our email constantly and always respond to your query as a matter of urgency.
WHAT IS AURAI’S RETURN POLICY?
View our full return policy here.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you can check out as a guest or you can create an account. The benefits of creating an account are that next time you will be able to sign into you account which saves you time at checkout (your shipping & billing addresses will be automatically inputted) and you will be able to review past orders.
DO YOU SELL WHOLESALE TO BOUTIQUES AND STORES?
No, for now AURAI is online exclusive.
THE ITEM I AM LOOKING FOR IS OUT OF STOCK, WHAT CAN I DO?
You can e-mail us with the style and color you are interested in and we can check if we still have stock.
WHEN WILL YOU HAVE A SALE?
CAN I ADD OR CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
You will have to place another order online with the item(s) you want to add. We'll reimburse you the value of one shipping if your order has not been shipped yet. Let us know as soon as possible so we can pack everything together and you can save some money.
WHERE ARE YOUR SWIMSUITS MANUFACTURED?
All of our swimsuits are proudly and ethically manufactured in our founder’s hometown in Brazil. AURAI Swimwear only works with partners who share our values and believe in ethical production. For more info about our commitment with responsible fashion, click here.
HOW DO I CARE FOR MY SWIMSUIT?
We chose the best materials to guarantee a durable swimsuit, but it’s essential that you follow some basic instructions to extend the life of your AURAI: rinse out the sand, salt or chlorine from your suit and hand wash with a small amount of mild liquid hand soap or detergent for delicate laundry. Rinse with cold water. Do not wring or twist your suit to prevent it lose its shape. Instead, let it dry flat on a towel. Do not use bleach and do not tumble dry.
ARE YOUR SWIMSUITS TRUE TO SIZE?
Yes, our swimwear is true to size. However for the best possible fit, we recommend checking the size guide located on each specific product page. If a style runs small or big, it will be specified in the product description.
WHAT STYLE WOULD LOOK BEST ON MY BODY TYPE?
If you need styling assistance please feel free to e-mail us at firstname.lastname@example.org . Please send your bra size, waist, and hip measurement along with the styles you are most interested in. If you are concerned that your torso is too long for a one-piece, please send your girth measurement as well.
WILL I HAVE TO PAY DUTIES AND TAXES ON TOP OF MY ORDER?
There may be duties and/or customs taxes applied to your order by your local government when delivery is made, or billed to you afterwards. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by AURAI swimwear. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information!